Appalachian Power says cut-off notices are just a formality

ROANOKE, Va. (AP) — Virginia’s second-largest electricity provider says customers who have fallen behind on their bills might be getting cut-off notices in the mail, but no one’s service is going to be turned off. Appalachian Power spokeswoman Teresa Hall tells The Roanoke Times the notices are a formality sent in part because many financial aid agencies require people to have a disconnection notice in order to qualify for help with bills. New state budget legislation that took effect last month indefinitely extended a moratorium on utility disconnections across Virginia.