Va. AG, home security company settle consumer complaint

Va. AG Mark Herring

Va. AG Mark Herring

RICHMOND, Va. (AP) _ Attorney General Mark R. Herring and Trio Alarm LLC have settled a complaint alleging the company tricked consumers. Herring announced the settlement with the home security system company on Wednesday. Herring alleged in the complaint that Trio Alarm tricked consumers into entering long-term contracts they didn’t need or want. The complaint says Trio Alarm door-to-door sales representatives made false claims that included telling consumers their existing home security service had been switched to the company. Consumers whose homes displayed signs for competing security systems were targeted. Under the settlement, Trio Alarm will provide more than $8,200 in refunds to Virginia consumers who suffered double charges or other monetary harm. Trio also agreed to pay a $6,250 civil penalty to Virginia.

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